Please use the following template to report a bug. This ensures we can help as quickly as possible by painting the most complete picture of the situation.
Template
Summary
Summarized definiton of the issue
How to reproduce
How can Zeticon reproduce the issue
Observed result
Description of the observed result after following the actions described in "How to reproduce"
Expected result
What was expected instead of the observerd result
Other contributions
Environment (TEST, QAS, PRD, Not relevant)
Screenshot
Your own research
...
Example
Summary
- Exports of files and metadata combined do not work
How to reproduce
- Log in with account user1@organisation1.com
- Open content uploader
- Search term "7xric0d"
- Right mouse click on the only result and choose export location "Original with metadata"
Observed result
- Error in Java console: Unable to ...
Copy and paste the whole error message here
Expected result
- Export starts
Other contributions
- Only occurs on PRD. This works on QAS.
- Already tried exporting with another user (user2@organisation1.com) and this also doesn't work
- Exporting metadata and files separately works
- Exporting other files using this method works
- Exporting on the website also doesn't work
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